As a homeowner of a rental property, it’s imperative to ensure renter satisfaction by handling home maintenance in a streamlined manner. That means being able to respond to a renter’s requests on time and being able to solve the home maintenance issues as quickly as possible. Believe it or not, this is easier said than done. This is one of the biggest causes of long-term renters choosing to move out of the home after the lease finished or a vacation renter not booking again the next year. To maintain renter satisfaction and keep your home occupied, take a look at this guide to streamlining your property maintenance.
roperty Owners Should Have an On-Call Maintenance Service
Not all property managers are home technicians, so don’t think you need to be. Take advantage of maintenance service teams that are available to take on the task of making visits to your rental properties to assess the issues in the home and fix the problem on your behalf. According to House Method, rental property owners should check any insurance plans to see if repairs and replacements are covered. This could save tons of money and time.
Another great way to save time and money on maintenance services is to have a home warranty for your rental properties. This will allow any issues with your home appliances, through everyday wear and tear, to be covered under your home warranty, as well as allow you to have a specialist visit the home and assess the damage through your home warranty plan.
Create a Portal or Ticketing System to S
treamline Maintenance Issues
Creating a renter portal or ticketing system for home maintenance issues sounds a lot harder than it seems.
Respond to Renter’s Requests as They Come
Keep in mind that some issues may take some time to fix. That doesn’t mean you need to be slow to respond to their requests. Consider submitting a ticket to your local e-commerce store. When do you usually hear back from someone? More often than not, you at least get an email within 24 hours alerting you that they received your ticket and are investigating the issue. The same can be applied to your rental properties. When one of your tenants contacts you about a maintenance issue, regardless of how long you think the issue will be resolved, let them know you received the request and will be investigating the problem.
Schedule Routine Inspections and Maintenance
Making sure your rental properties are in great shape is a surefire way to prevent maintenance issues from happening in the first place. Keeping your homes in good condition will also ensure long-term and short-term rental repeats. Think of routine inspections and maintenance to happen as if you were checking in on your own home. Make sure everything is functioning properly and up to code and fix any other issues that may occur to key items in your home.
Additionally, make a note in the rental contract that your property will incur regular home inspections and maintenance to prevent any issues from happening. Create a schedule as simple as quarterly inspections and maintenance and give your tenants at least 24 hours notice that the home will be visited by you or a technician. Try and create your inspection and maintenance schedule strategically so that you are getting as much work done as possible. This will prove to be cost-effective for you as well as convenient for your tenants.
Track Expenses from Maintenance
Property management and maintenance can prove to be costly, and unfortunately, you may encounter a troublesome tenant that has caused damage to the home. To cover all your bases, be sure to track all maintenance on your rental properties and pay close attention to the cause of the maintenance and repairs. This will help you come tax season when you need to account for all expenditures made on your property, as well as determining if any additional costs must be incurred by the tenant of the home by way of not refunding their security deposit. This may prove to be tedious, but if a large expense needs to be made at the fault of a tenant, tracking your expenses will prove to be worth your while.
More often than not, real estate law favors the owner of the home, and as long as you have provided documentation for the damages that occurred during a tenant’s residence at your home, you may be able to require the tenants pay for the damages.
Additional Real Estate Resources
Many people make home improvements that could hurt their home value. Bill Gassett explains what home improvements not to do.
Wouldn’t it be nice to have a checklist for property maintenance? John Cunningham gives us a clear concise list for maintaining our homes each year.
If you have ever sold your house or are you getting ready to? I’m sure you would love to know how to increase its value. Kyle Hiscock explains a few low cost home improvements that you should make before selling your home.